The Renewable Energy Consumer Code (RECC) is a voluntary code of practice for businesses that sell or lease renewable energy generation systems to domestic consumers in the UK. RECC members must comply with a set of high standards, including:
- Providing clear and accurate information about their products and services.
- Offering fair and competitive pricing.
- Installing systems in a professional and timely manner.
- Providing good customer service.
- Resolving any disputes fairly and efficiently.
RECC is approved by the Chartered Trading Standards Institute (CTSI) and is also a TrustMark Scheme Operator. This means that consumers can be confident that RECC members are reputable and trustworthy businesses.
Using an RECC member solar installer offers a number of benefits to consumers, including:
- Peace of mind knowing that the installer is committed to providing a high level of service.
- Access to a dispute resolution process if things go wrong.
- Eligibility for the RECC Guarantee, which provides financial protection to consumers in the event of a problem with their solar PV system.
